Returns & Refund Policy
We offer a 60-day refund window starting from the day your order is delivered. If you are not satisfied with your purchase, you can request a refund within this period.
How to request a refund
Step 1:
Make sure your request is within the 60-day guarantee period.
Step 2:
Send an email to support@institutoexperience.com.br with the subject line: Refund Request.
Step 3:
Return all bottles (used or unused) to the following address:
PO BOX 90129
Lakeland, FL 33804
Please include your full name, email address, and order details if available.
Step 4:
Once your return is received and checked, your refund will be processed. Most refunds are completed within a few business days and may take 5–10 business days to appear in your account depending on your bank.
Important information
- Return shipping costs are not covered
- All bottles must be returned to qualify for a refund
- Opened or used bottles are still accepted
We’re Here to Help
Phone: 925-231-0148
Email: support@institutoexperience.com.br
Address:
4928 Brookstone Dr
Plano, TX 75024
60-Day Money-Back Guarantee
✔ Try the product risk-free for 60 days
✔ Full refund available within the period
✔ Simple return process, even for used bottles